Introduction
Resphinx is a property management app operated by VersaCarte (resphinx.versacarte.com). This policy explains what we collect when you use the web, Android, or desktop apps, and how that information is protected.
Using Resphinx means you accept this policy together with our Terms of Service.
What we collect
You provide
- Name, email, phone, profile details
- Property, unit, lease, and ledger data
- Chat messages and attachments
- Maintenance requests
Automatic
- Auth session tokens
- App activity needed to run the product
- Optional crash logs for stability
From sign-in providers
- Google / Facebook / Auth0 name and email when you choose social login
We do not collect
- Card numbers or M-Pesa PINs
- Bank login credentials
- GPS, contacts, microphone, or SMS inbox
How we use it
- Account & access — create accounts, verify identity, keep you signed in
- Product — properties, rent tracking, chat, maintenance, notifications
- Payments — start checkout with processors such as Paystack, Pesapal, Google Pay, or PayPal
- Security — optional 2FA codes and fraud prevention
- Support & law — respond to requests and meet legal duties
Storage & security
- Encrypted transport (HTTPS / TLS)
- Row Level Security so users only see data they are allowed to access
- Hashed passwords; payment secrets stay in server environment variables
- Card and PIN entry happen on the processor’s hosted pages — not on Resphinx servers
- Chat and property media are stored for intended participants / owners only
Processor and Resphinx service fees on collected rent are described in the Terms (currently about 1.5% platform fee plus processor rates).
Your rights
Access & correction
Update profile details in the app, or ask us for a copy of your data.
Deletion
Email support@versacarte.com from your registered address. Guide: data deletion.
Permissions
Camera and photos are only requested when you attach media. Revoke anytime in device settings.
Retention
We keep data while your account is active. After a verified deletion request, we erase within 30 days unless law requires longer.
Resphinx is for users 18+. We do not knowingly collect children’s data.
Contact
Questions about privacy: support@versacarte.com · Terms of Service
We may update this page and revise the date above. Continued use means you accept the updated policy.